ITIL4-MP.AN1
ITIL® 4 Specialist Create, Deliver and Support
Elevate your IT service management skills. Discover best practices for customer satisfaction.
- 6 Interactive Lessons and 21 topics mapped to the official exam objectives
- 135 Practice Test Questions and 2 Full Length Tests
Intermediate Self-paced · 1 year access 4.7/5 (266 Reviews)
6Interactive Lessons
21Topics
135Practice Test Questions
34Flashcards
34Glossary of terms
01 / Skills you'll get
What you will be able to do
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The ITIL 4 Specialist Create, Deliver and Support preparatory course focuses on the basics of IT service management and how the ITIL framework can be used to manage the whole process of creating, delivering, and supporting services. Gain expertise on ITIL, considered as one of the most relevant frameworks for IT service management, used by many big organizations worldwide. To enhance your learning experience, the ITIL 4 Specialist course has been embedded with many interactive features like quizzes, flashcards, glossaries, performance Lab, and practice tests.
- Understanding of the ITIL 4 framework: its principles, concepts, and best practices
- Knowledge of the Service Value System; its components, and how they work together to deliver value
- Ability to optimize value streams by identifying inefficiencies and improving service delivery
- Team building and leadership qualities: developing team culture
- Expertise in prioritizing work, managing backlogs, and allocating resources
- Managing relationships with suppliers, negotiating contracts
- Expertise in using information and technology to support service creation, delivery & support
- Understanding of AI and its applications in IT service management
- Ability to improve methods, implement changes and measure results
Target Career Roles
- DevOps Manager
- Service Desk Directors/Manager
- Senior Service & Support Analyst
- IT Infrastructure & Support Manager
- Service Level Management Directors/Manager
02 / Lessons & labs
See exactly what you will learn and practice
Lessons
6 Interactive Lessons · 21 topics01 Introduction +
02 The evolution of professionalism in IT and service management 4 topics +
- Organizations, people, and culture
- Building effective teams
- Developing team culture
- Summary
03 Using information and technology to create, deliver, and support services 10 topics +
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation
- Artificial intelligence
- Machine learning
- Continuous integration, continuous delivery, and continuous deployment
- The value of an effective information model
- Automation of service management
- Summary
04 Value streams to create, deliver, and support services 4 topics +
- ITIL service value streams
- Model value streams for creation, delivery, and support
- Using value streams to define a minimum viable practice
- Summary
05 Prioritizing work and managing suppliers 3 topics +
- Why do we need to prioritize work?
- Commercial and sourcing considerations
- Summary
06 Conclusion +
03 / Exam details
ITIL® 4 Specialist Create, Deliver and Support Details
Get certified for the ITIL 4 certification exam with the ITIL 4 Specialist Create, Deliver and Support course and lab. The ITIL 4 course and lab cover ITIL 4 exam objectives and help you comprehend the primary aspects that influence the success of ITIL's new service value system (SVS) business model creation, delivery, and support. This ITIL training guide is equipped with the best learning resources that will help students skills of using value streams to define a minimum viable practice.
Questions
40
(per exam)
Duration
90 minutes
(per exam)
Passing Score
70% or higher (28 or above)
(on a scale of 40)
Exam Fee
€496.00
(per exam)
Delivered by
PeopleCert
(in-person or online)
Question Format
Multiple choice questions
single/multiple choice, performance-based
Practice Tests
135 Practice Questions
(mapped to official exam objectives)
Certification
ITIL4-MP.AN1
PeopleCert credential
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04 / FAQs
Questions before you start
What is the ITIL 4 Specialist Create, Deliver and Support (CDS) certification? +
This is an ITIL certification that focuses on continuous improvement of IT service management and customer/user satisfaction. You’ll learn about the best practices in the industry for managing service lifecycle, operational excellence, and continuous improvement. It’s ideal for those involved in daily IT service operations.
What are the prerequisites for the ITIL 4 CDS certification? +
You should have attained the ITIL 4 Foundation certification as a prerequisite. The foundation certification covers the core concepts, principles, and terminology of the ITIL 4 framework, before you can take the ITIL® 4 CDS exam.
Is the ITIL® 4 CDS certification worth it? +
While the CDS certification takes time and effort to obtain, it is definitely worth it. ITIL is a globally recognized framework, and learning how to work on it, imparts multiple benefits in terms of career advancement, job performance, and global recognition. It is one the most sought-after certification for IT professionals.
What is the ITIL 4 CDS exam format? +
The exam format is Multiple Choice Questions (MCQ). There are 40 Questions in total.
What is the duration of this exam? +
The ITIL Specialist exam duration is 60 minutes.
What is the passing percentage for this exam? +
The passing percentage for the ITIL 4 CDS exam is 65%.
Strive For Excellence In ITIL4 CDS
Gain knowledge and skills for passing this globally-recognised certification exam.