ITIL-4
ITIL 4® Foundation
Join the ITIL 4 Foundation course to expand your knowledge and project management skills for technology enabled products and services.
- 6 Interactive Lessons and 28 topics mapped to the official exam objectives
- 240 Practice Test Questions and 5 Full Length Tests
Beginner Self-paced · 1 year access 4.4/5 (212 Reviews)
6Interactive Lessons
28Topics
240Practice Test Questions
80Flashcards
80Glossary of terms
01 / Skills you'll get
What you will be able to do
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The ITIL 4 Foundation certification training is a comprehensive learning program with expert guidance for understanding the core concepts of ITIL 4 Framework. This ITIL V4 Foundation training teaches you the fundamentals of Service Value System (SVS) and the four dimensions of service management. You’ll be learning about the interconnected elements of people, processes, technology, and value streams for better service management. Explore the industry-wide best practices for General Management, Continual Improvement, Service Level Management, Technical Management and more. Besides having the opportunity to learn the ITIL 4 Foundation study guide from expert instructors (optional), you’ll also have access to our interactive lessons, practice exams and flashcards for a comprehensive learning experience.
- Understanding of the structure and framework of ITIL 4
- Knowledge of the 4 dimensions of service management
- Value creation and delivery though IT services
- Input & output of service value chain
- Accessing the value, outcome, cost & risk of the service management system
- Applying ITIL 4 Foundation concepts to identify & resolve issues
- Identify key areas to improve IT delivery service
Target Career Roles
- Project Manager
- Senior Project Manager
- Service Delivery Manager
- Information Technology Manager
02 / Lessons & labs
See exactly what you will learn and practice
Lessons
6 Interactive Lessons · 28 topics01 Introduction and overview 2 topics +
- IT service management and ITIL
- Summary
02 Key concepts of service management 5 topics +
- Module A: Value and value co-creation
- Module B: Organizations, service providers, service consumers, and other stakeholders
- Module C: Products, services, and service relationships
- Module D: More about value, outcome, cost, and risk
- Summary
03 Four dimensions of service management 5 topics +
- Module A: Organizations and people
- Module B: Information and technology
- Module C: Partners and suppliers
- Module D: Value streams and processes
- Summary
04 The ITIL service value system 7 topics +
- Overview of the service value system
- Module A: Opportunity, demand, and value
- Module B: ITIL guiding principles
- Module C: Governance
- Module D: Service value chain
- Module E: Continual improvement
- Summary
05 The service value chain 4 topics +
- Module A: Introduction to the service value chain
- Module B: The purpose, inputs, and outputs of value chain activities
- Module C: Continual improvement
- Summary
06 ITIL management practices 5 topics +
- Module A: Introduction
- Module B: General management practices
- Module C: Service management practices
- Module D: Technical management practices
- Summary
03 / Exam details
ITIL 4® Foundation Details
Start your prep for the ITIL 4 Foundation exam with ITIL 4 Foundation course. The ITIL 4 Foundation training covers exam objectives and helps you understand the key concepts of service management, how the ITIL guiding principles can help an organization, the four dimensions of service management, and much more. This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.
Questions
40
(per exam)
Duration
60 minutes
(per exam)
Passing Score
26
(on a scale of 40)
Exam Fee
USD 314
(per exam)
Delivered by
PeopleCert
(in-person or online)
Question Format
Classic, negative, missing word, and List questions
single/multiple choice, performance-based
Practice Tests
240 Practice Questions
(mapped to official exam objectives)
Certification
ITIL-4
PeopleCert credential
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04 / FAQs
Questions before you start
What is the ITIL 4 Foundation course about?+
It is about learning the core principles of ITIL 4 framework and preparing for the certification exam. You’ll develop a solid understanding of ITIL service value system, four dimensions of service management, guiding principles and best practices. You can also check your exam readiness with our practice tests and assignments. Plus, this is an instructor-led (optional) course that enables you to learn from the best-in-class trainers.
How to pass the ITIL 4 Foundation course?+
Join a reputable online learning platform like uCertify that provides a structured approach and expert guidance along with the primary study material. Familiarize yourself with the exam format by attempting practice tests that align with the certification exam guideline. Give yourself enough time for studies and practice your learnings to confidently pass the exam.
Is the ITIL 4 Foundation certification worth it?+
It is an industry-recognised certification that validates and enhances your skill in IT service management. If you're involved in planning, delivering, or supporting IT services OR you intend to move towards this field, then this certification will definitely add value to your resume.
What is the salary of an ITIL V4 Foundation certified professional?+
Depending on the role, experience level, and organization size, a certified professional can earn anywhere between USD 98,000 to 99, 000 annually.
What is the ITIL 4 Foundation exam cost?+
The cost of this ITIL certification exam is USD 383.
Who should take this course?+
All those working in the IT service management field wanting to improve their service delivery, advance their careers, or prepare for higher-level ITIL certifications should enroll for this ITIL v4 Foundation course.
Will I receive a certificate after completing the ITIL 4 training?+
Yes, you will receive a certificate of completion from uCertify.
What makes this foundation course different from other ITIL 4 courses?+
It is a foundation course that provides the basic understanding of how to embed ITIL in your day-to-day IT work and service delivery practices. This study will also serve as a foundation if you are preparing for other higher-level ITIL certifications.
What are the prerequisites for this exam?+
There are no official prerequisites for the certification exam.
What is the exam registration fee?+
USD 314
Where do I take the exam?+
What is the format of the exam?+
Classic, negative, missing word, and List questions
How many questions are asked in the exam?+
The exam contains 40 questions.
What is the duration of the exam?+
60 minutes
What is the passing score?+
26
What is the exam's retake policy?+
In the unfortunate case that one should fail the ITIL 4 Foundation Exam, you are allowed to re-sit the ITIL 4 Foundation Exam by booking another exam session with paying the ITIL 4 Foundation Exam fee. You can re-sit as many times as you need to pass the exam as there is not a limit on the number of resits in total or per year.
Where can I find more information about this exam?+
Discover a world of possibilities with ITIL 4 Foundation
Learn how to implement the best practices for IT service delivery models.